Skip to content

Questions, answered

Booking, pickup, tracking and paying. If yours isn't here, call us or ask Wami.

Woman folding fresh clothes in a bright bedroom

Booking and pickup

How do I book a pickup?

Use the booking page: choose what needs cleaning, your area and address, a day and a time window, then add your name and phone number. You confirm everything on a secure form and we contact you to confirm the time.

You can also call us and we'll book it for you.

Which areas do you pick up from?

Lekki, Ajah, Victoria Island, Ikoyi and Oniru.

What if I live outside those areas?

We don't pick up there yet. Call us and we'll tell you what we can do, or bring your laundry to the shop at Zonta Plaza, 8 Kusenla Road, Ikate-Elegushi.

When can you collect?

Choose a window when you book: 9am to 12 noon, 12 noon to 3pm, 3pm to 6pm or 6pm to 9pm. On Sundays pickups start from 12 noon.

What are your opening hours?

Monday to Saturday 9am to 9pm, and Sunday 12pm to 9pm.

What can you clean?

Wash and dry, ironing, dry cleaning, rugs, trainers, and duvets and bedding. See services and prices.

Tracking and paying

How do I track my order?

Go to Track an order and enter your order number and phone number, or open the tracking link on your receipt. You'll see the step your order is at, from received and sorting through washing, ironing and packing to ready or out for delivery.

Where can I see my invoices?

Sign in to our customer portal to see your invoices and statements. For the ways you can pay, ask us at the counter or call.

Will you message me on WhatsApp?

Only if you tick the box when you book. Then we send service messages about that booking, such as confirmations and updates.

Prices and policies

How much will my order cost?

See services and prices. For large, delicate or unusual items, ask us for a price first.

Is there a delivery fee or a minimum order?

Please ask us before you book: call +2347025773775, chat with Wami on this site, or ask at the counter.

How long will it take?

It depends on what you send. Please ask us before you book: call +2347025773775, chat with Wami on this site, or ask at the counter.

Can I change or cancel a pickup?

Yes, get in touch as early as you can: call +2347025773775 or chat with Wami.

What if something is damaged or missing?

Tell us straight away: call +2347025773775 or visit the shop with your receipt, and we'll look into it with you.