Terms of service

01About us

WashAmClean Ltd (RC 7071122), Zonta Plaza, 8 Kusenla Road, Ikate-Elegushi, Lekki, Lagos, Nigeria. Contact: sales@washamclean.com, +234 702 577 3775.

02Bookings

• A booking request made on our website or by message is a request, not a confirmed order. We will contact you to confirm the pickup time and any details.
• Please give accurate contact and address details. We are not responsible for delays caused by incorrect details.
• We currently collect and deliver in Lekki, Ajah, Victoria Island, Ikoyi and Oniru. For other areas, contact us before booking.
• We may decline or cancel a booking, for example if we cannot reach you or the items are outside the services we offer. If we cancel, you will not be charged for services we have not provided.

03Pickup and delivery

• Pickup and delivery times are windows we aim to meet, not guarantees. Traffic, weather and other events outside our control can cause delays; we will keep you informed.
• Please make sure someone is available at the address during the agreed window, or tell us who will hand over or receive the items. If we cannot complete a pickup or delivery, we will contact you to rearrange; a further attempt may carry a fee, as confirmed with you.
• Delivery is complete when the items are handed to you or the person you nominate at the agreed address, or when you collect them from our shop.
• Delivery fees, if any, are as confirmed at booking.

04Your items

• Please check pockets and remove valuables, cash, documents, pens, keys and electronic items before handing over. We are not responsible for loss of, or damage caused by, items left in pockets.
• Tell us about stains, special fabrics, embellishments, colour-run risk or any existing damage when you hand items over. We record items and their visible condition when we receive them.
• We follow the care label on each garment. Items without a care label, or with an incorrect label, are cleaned at your risk using the method we judge most suitable.
• Some stains, discolouration and wear cannot be removed or may become more visible after cleaning. We will do our best, but we cannot guarantee stain removal.
• We may decline to clean any item we believe cannot be cleaned safely, and will tell you before we do so where possible.

05Prices and payment

• Our prices are as shown on our current price list or as confirmed at booking. Express services, rugs, bedding and special items may be priced differently.
• Where the final price depends on weighing, counting or inspecting your items, we will confirm it before cleaning or as shown on your receipt.
• Payment is due as confirmed at booking or as shown on your invoice or receipt. Accepted payment methods are those we confirm to you. An order is treated as paid only once we have received and confirmed your payment.
• We may hold items until any balance due on them is paid.

06Changes and cancellations

You can change or cancel a booking before we collect your items by contacting us. Once items are collected or processing has started, any charges for work already done or for the pickup are as confirmed with you.

07Problems, claims and compensation

• Please check your items when you receive them and tell us about any problem as soon as possible, with photos where you can, so we can look into it quickly. Keep the item and its receipt or order number.
• If we are responsible for loss of or damage to an item, we will try to put it right first, for example by re-cleaning it. Where that is not possible, any compensation is handled under our claims process, which we will explain to you, and takes into account the item's age, condition and value.
• We are not responsible for damage caused by an item's normal wear and tear, by a defect in the item, by incorrect or missing care labels, by items left in pockets, or by events outside our reasonable control.
• Nothing in these terms limits any rights you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018, or our liability where the law does not allow it to be limited.

08Uncollected items

If items are not collected or delivery cannot be completed, we will contact you using the details you gave us. Items that remain uncollected for a long period, despite our attempts to reach you, may be handled in line with our uncollected-items policy, which we will tell you about before taking any action.

09Messages from us

We will contact you about your booking and order by phone, SMS, email or, if you agree, WhatsApp. Marketing messages are sent only if you opt in, and you can opt out at any time. See our privacy policy for how we use your personal data.

10Using our website

• Our website, its content and the WashAmClean name and logo belong to WashAmClean Ltd or are used with permission. Please do not copy or reuse them without our permission.
• Our website assistant (Wami) gives general information about our services. It is not a substitute for confirmation from our team, and it will hand you over to a person when needed.
• We try to keep information on the website accurate and up to date, but prices, areas and services may change.

11Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria as applicable in Lagos State. If you have a complaint, please contact us first so we can try to resolve it. If we cannot agree, the courts of Lagos State will have jurisdiction, without affecting your right to approach a consumer protection authority.

12Changes to these terms

We may update these terms from time to time. The version on this page when you make a booking applies to that booking.