Privacy policy

01Who we are

WashAmClean Ltd (RC 7071122) is the data controller for the personal data described in this policy. Our address is Zonta Plaza, 8 Kusenla Road, Ikate-Elegushi, Lekki, Lagos, Nigeria.

For any privacy question or request, contact us at sales@washamclean.com or +234 702 577 3775. Please write "Privacy" in the subject line so it reaches the right person quickly.

02What we collect

We only collect what we need to provide our laundry, dry cleaning, pickup and delivery services.

• When you book a pickup: your name, phone or WhatsApp number, area, pickup address, preferred day and time, the services you choose, any notes you add, and whether you agree to receive service messages on WhatsApp.
• When you track an order: the order number and phone number you enter, so we can show the right order to the right person.
• When you use our services: order details such as items, garment notes, quality checks, collection and delivery records, and payment status.
• When you pay or view invoices: billing details and payment records in our customer portal. We do not see or store your full card details; card payments, where offered, are handled by the payment provider.
• When you chat with us on the website: your messages, the name, email or phone number you choose to give, and technical details from your visit such as the page you are on, your browser and approximate location from your IP address.
• When you contact us by phone, email or WhatsApp: the content of your messages and your contact details.
• When you browse our website: standard technical data such as IP address, device and browser type, and pages viewed, collected by our hosting provider and by the tools described under "Cookies and similar technologies".

Please do not share sensitive information, such as health details, in booking notes or chats. We do not need it to clean your clothes.

03Why we use it and our lawful basis

The NDPA requires a lawful basis for every use of personal data. Ours are:

• To take, confirm and fulfil your booking, collect and deliver your items, and keep you updated on your order. Basis: performance of a contract with you, or steps you ask us to take before entering one.
• To invoice you, record payments and keep accounting records. Basis: performance of a contract and compliance with our legal obligations, including tax and company law.
• To answer your questions by chat, phone, email or WhatsApp. Basis: performance of a contract, or our legitimate interest in responding to enquiries.
• To send service messages on WhatsApp about your booking or order. Basis: your consent, which you give by ticking the box when you book. You can withdraw it at any time.
• To send marketing emails, such as offers or reminders. Basis: your consent. We only send them if you have opted in, and every email has an unsubscribe link.
• To keep our website and services secure, prevent fraud and misuse (for example the security check on our forms), and improve how they work. Basis: our legitimate interests, balanced against your rights.
• To meet legal requirements or respond to lawful requests from authorities. Basis: legal obligation.

If you do not give the information needed to book (such as a phone number and address), we will not be able to collect or deliver your items.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. Our website assistant only answers questions and passes you to a member of our team when needed.

04Who we share it with

We do not sell your personal data. We share it only with service providers who help us run WashAmClean, under contracts that require them to protect it and use it only on our instructions:

• Zoho Corporation, which provides the systems we use for bookings and order tracking (Zoho Creator), invoicing and the customer portal (Zoho Books), website chat (Zoho SalesIQ) and, where you have opted in, email (Zoho Campaigns).
• Our website hosting provider, which stores and serves this website.
• Messaging providers, such as WhatsApp (Meta), when you have agreed to receive service messages there or when you message us on WhatsApp.
• Payment providers, where you choose to pay online.
• Our delivery staff, who receive only the name, phone number, address and order details needed to collect or deliver your items.
• Professional advisers and authorities, such as accountants, lawyers, regulators or law enforcement, where required by law or to protect our legal rights.

05International transfers

Some of our service providers store or process data outside Nigeria. Our Zoho accounts are hosted in Zoho's United States data centre. Messaging and font services may also process data abroad.

Where personal data is transferred outside Nigeria, we rely on the safeguards allowed by Part VIII of the NDPA and the GAID, such as the provider's contractual data protection commitments, or another lawful basis such as the transfer being necessary to perform our contract with you. You can contact us for more information about these safeguards.

06Cookies and similar technologies

Our website uses a small number of cookies and similar technologies:

• Essential: to keep the site working and secure, for example remembering your progress through the booking steps during your visit.
• Chat: Zoho SalesIQ uses cookies to run the chat window, recognise a returning chat and show our team which page you are on, so we can help you.
• Fonts: our pages load fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google.

We do not currently use advertising cookies. If we add analytics or advertising tools in future, we will update this policy and ask for your consent where the law requires it. You can block or delete cookies in your browser settings, but parts of the site, such as chat, may not work properly.

07How long we keep it

We keep personal data only for as long as we need it for the purposes above, including to meet our legal, accounting and tax obligations and to deal with any complaint or claim. When we no longer need it, we delete or anonymise it securely.

If you withdraw consent to WhatsApp or marketing messages, we stop sending them and keep only a record of your choice so we respect it.

08Your rights

Under the NDPA you have the right to:

• be informed about how we use your personal data (this policy);
• access the personal data we hold about you and get a copy;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data, where there is no good reason for us to keep it;
• ask us to restrict how we use your data in certain circumstances;
• object to our use of your data based on legitimate interests, and to direct marketing at any time;
• receive data you gave us in a commonly used, machine-readable format and have it sent to another organisation (data portability), where this applies;
• withdraw your consent at any time, without affecting what we did before you withdrew it;
• not be subject to decisions based solely on automated processing that significantly affect you.

To use any of these rights, contact us at sales@washamclean.com or +234 702 577 3775. We may need to confirm your identity before acting on a request. We will respond within the time the law allows and will not charge you unless a request is clearly unfounded or excessive.

09Complaints

If you are unhappy with how we have handled your personal data, please contact us first at sales@washamclean.com so we can try to put it right.

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC). Visit ndpc.gov.ng for details.

10How we protect your data

We use access controls, secure connections (HTTPS), security checks on our public forms, and reputable providers with their own security programmes. Only staff who need your data to serve you can see it. No system is completely secure, so if we become aware of a breach that affects you, we will notify you and the NDPC where the law requires.

11Children

Our services are for adults. We do not knowingly collect personal data from children under 18. If you believe a child has given us their data, contact us and we will delete it.

12Changes to this policy

We may update this policy as our services or the law change. We will post the new version here with a new "Last updated" date and, for significant changes, tell you through our usual channels.